Party Depot allows returns up to 30 days from the original purchase date. SHIPPING COSTS ARE NOT REFUNDED, ONLY MERCHANDISE COSTS. Orders that received free shipping are may be subject to a 'shipping charge' deduction from their refund which will equal the cost of our original shipping. All returns will be credited to the original form of payment. Returned items must still be in the new condition, and remain in their original packaging. Any signs of use or damage to the item will not be accepted.
Non-Returnable Items include:
- Halloween Accessories (Weapons, Makeup, Wigs, Masks, Cosmetics, Undergarments)
- Helium Tanks
- Oversized Items
- Bulk Products
- Special Orders
- Balloon Weights
- Sale and clearance items
**Costumes may not be returned after Oct. 24th, nor can they show any signs of use or damage when returned.**
When returning an order, you must first submit the return form ( Click to submit return form)
to initate the return process. After getting confirmation from us, send the package back and the shipping receipt inside. We will examine the products returned and will verify whether they are eligible for return. If everything checks out then the original payment method used will be credited. If not, then the items will be sent back.
Costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience. We'll post any changes made to costumes in the web site descriptions and images as soon as we find out about them. Thank you for being patient with us with this issue.
In order to process your return as quickly as possible, please be sure to send your return via a traceable method to the correct address.
Please return all products to:
Party Depot Inc
7907 Yarnwood Ct, Springfield VA 22153
(Phone) 703-455-8300 | (fax) 571-425-4975
Party Depot reserves the right to decline returns for anything that goes against our policies.